Services

What we look after

Six services that can be taken together or one at a time. Each has a scope that is written down before the work starts, and each arrives on the same planner and the same monthly report.

Cleaning

Daily cleaning, periodic deep work and the specialist jobs that come round once or twice a year. The schedule names the area, the frequency and the standard for each, so a cleaner knows what a room needs and a manager can check that it was done. Consumables, bins and washroom stock sit in the same schedule rather than arriving as a surprise. Out-of-hours and term-time patterns are set at the survey and written into the planner.

Typical scope: A cleaning schedule for a building or an estate, with periodic and specialist work planned into the year.
How it is priced: Priced against the schedule and invoiced monthly; specialist work quoted per job.

Ask about this service

Included

Daily or periodic cleaning to a written area schedule
Washrooms, consumables and waste as part of the same round
Periodic work planned into the year rather than called off in a panic
Specialist work quoted per job: carpets, hard floors, high level, façades
Out-of-hours and term-time patterns agreed at the survey
Sign-off per area, and a monthly audit score with the sheet behind it

Planned maintenance

Planned preventive maintenance on the mechanical, electrical and fabric assets a building runs on: boilers and heating, air handling, water systems, lighting, doors and the roof. Each asset carries its own frequency, and every frequency lands on the annual planner with a date and a name against it. The visit records readings and condition rather than a tick, so the report shows how an asset is changing instead of only that someone attended.

Typical scope: An asset register and an annual planner for a building, worked through visit by visit.
How it is priced: Priced against the planner and invoiced monthly, with parts quoted before they are fitted.

Ask about this service

Included

An asset register with location, make, model and install date
A frequency per asset, chosen with you and written down
Mechanical and electrical planned work, including water systems
Fabric work: doors, ironmongery, glazing, roofs and gutters
Readings and condition recorded at each visit, not just attendance
Parts and specialist work quoted before they are ordered

Reactive repairs

The things that break between planned visits. A job is raised by phone or by email, given a priority when it is logged, and tracked through assigned, in progress and closed, with the note that closed it. Priorities and the response agreed against each are set in the contract rather than advertised here, because a response time is a promise and it belongs in a signed schedule. Work outside the agreed scope is quoted before it is carried out.

Typical scope: Call-off repairs against an agreed priority list and an agreed rate.
How it is priced: Priced per job against an agreed rate, or against a monthly allowance where one is set.

Ask about this service

Included

Jobs raised by phone or by email, logged with a reference
A priority set when the job is logged, from the agreed list
Status tracked through assigned, in progress, closed and verified
The closing note kept with the job, and shown on the monthly report
Specialist and out-of-scope work quoted before it is carried out
Safety jobs held open on the report until they are verified

Grounds

Grounds work on the same planner as everything else: grass and edges through the growing season, beds and hedges, leaf clearance, gullies and drainage, hard standing and line marking, gritting and snow clearance through the winter. Trees, gates, fences and play equipment sit on the asset register with their own inspection frequency, because they are the part of a site that is easiest to forget until somebody is hurt by one.

Typical scope: A grounds schedule across the growing season and the winter, with inspections on the register.
How it is priced: Priced against the seasonal schedule and invoiced monthly; tree work quoted per job.

Ask about this service

Included

Grass, edges, beds and hedges on a seasonal frequency
Leaf clearance, gullies, drainage and hard standing
Winter service: gritting and snow clearance to an agreed trigger
Trees, gates, fences and play equipment on the asset register
Inspections recorded with the round, with defects raised as faults
Arboricultural work arranged through a qualified contractor

Compliance testing

The routine checks that keep a building evidenced: fire alarm and call points, emergency lighting, extinguishers, fire doors, water temperatures and meter readings, carried out in-house on a round. Work that needs a certified or competent third party, such as gas servicing, lift examinations and electrical condition reporting, is arranged and the certificate is filed against the asset. The frequencies we hold are the ones agreed with you, and the report shows whether each one was met.

Typical scope: The in-house checks on a round, plus the certified work arranged and evidenced on your behalf.
How it is priced: In-house checks priced in the planner; third-party work passed through at cost with the quote shown.

Ask about this service

Included

Fire alarm weekly test with the call point rotated and named
Emergency lighting function tests, with the duration test planned in
Extinguisher and fire door checks on a recorded round
Water temperatures at sentinel outlets against the agreed thresholds
Gas, lift and electrical work arranged with certified contractors
Certificates filed against the asset and listed on the monthly report

Helpdesk

One place to raise a job. A call or an email reaches a person who logs it with a reference, a priority and a location, and that reference stays with the job until it is closed. There is no portal to log into and no ticket you have to chase, because the monthly report lists every job raised, what happened to it and what is still open. Out-of-hours arrangements are agreed in the contract.

Typical scope: A single point of contact for the building, with every job logged and reported.
How it is priced: Included in the monthly charge where a schedule is in place; otherwise priced per job.

Ask about this service

Included

One number and one address for the whole building
Every job logged with a reference, a priority and a location
No portal and no login: the report is the record
Jobs routed to the planned team or to a contractor as needed
Out-of-hours arrangements agreed in the contract
Open jobs carried on the monthly report until they close

Services

What we look after

Book a site visit